Crucible Ticket Holder Information – World Snooker

Ticket holders for the Betfred World Championship have received an email with further information on attending the event at the Crucible Theatre in Sheffield.

This could be YOUR CHANCE to be at the Crucible. All remaining tickets will be on sale from April 14th

Once current ticket holders have chosen their option, all remaining tickets will go on general sale at 12pm on Wednesday April 14th. More details will follow on this website. For fans who want to experience the magic of the Crucible – this is your chance!

Information for current ticket holders

We are delighted to confirm that we have capacity in almost all sessions for you to attend this prestigious event as part of the Government Event Research Programme (ERP) and are pleased to be able to provide you with an outline of the event below.

The Events Research Programme

The World Snooker Championship is participating in the Government’s Events Research Programme. The Events Research Programme will oversee a range of pilot events in Spring and Summer to build evidence on the risks associated with Covid-19 transmission routes, the characteristics of events and surrounding activities, and the extent to which mitigation measures can effectively address these risks. The evidence from these pilot events will be used to inform the government’s decision around Step 4 of the roadmap and will shape government policy to bring about the phased return of fuller audiences to venues and events up and down England.

Testing

As part of the safety protocols for the Event Research Programme, it will be a requirement that all attendees will undertake a test for Covid-19 prior to attending the Crucible Theatre and additionally 5 days post attendance. Both tests will be free of charge.

The pre-event test will need to be performed on either the day of the session you will be attending, or the day before the session you will be attending. Once you have taken your test you will be sent a text message that confirms the result and you will need to show this text, with a negative result, at the venue prior to being allowed into the venue so you must retain this text message.

The test can be booked in your local vicinity and we strongly advise to get your test before you travel to Sheffield. Please view this link for further details on testing sites. We will look to make available additional testing facilities in Sheffield City Centre to meet demand and conversations are ongoing in relation to these facilities and we will provide further information as soon as it becomes available.

For the post-event test, you will be provided with a home testing kit. You will then follow the instructions provided and return the kit by post.

Capacity

According to the guidelines set by the Event Research Programme we will adopt the following capacities for the different stages of the event as follows:

Round 1 – Saturday 17th April to Wednesday 21st April

The venue will operate at 33% spectator capacity. This will be managed under social distancing guidelines similar to those in place at the end of the 2020 Betfred World Championship and there will be 1m+ distancing observed between different ticket groups/bookings. Social Distancing will be observed throughout the building and external queuing areas and face coverings will need to be worn throughout the time inside the building, including when seated.

Round 2 – Thursday 22nd April to Monday 26th April

The venue will operate at 50% capacity. Bookings will be grouped in parties of 1 or 2 and the available seats will be spread around the venue to avoid different parties sitting next to one another. Social Distancing will not be expected under this capacity although some mitigation procedures will be required to reduce the risk of transmission including wearing face coverings in the venue.

Quarter Final and Semi Finals – Tuesday 27th April to Saturday 1st May

The venue will operate at 75% capacity. It will not be possible to avoid different parties sitting alongside one another. Social Distancing will not be expected under this capacity although some mitigation procedures will be required to reduce the risk of transmission including wearing face coverings in the venue.

Final – Sunday 2nd to Monday 3rd May

The venue will operate without any capacity restriction. It will not be possible to avoid different parties sitting alongside one another. Social Distancing will not be expected under this capacity although some mitigation procedures will be required to reduce the risk of transmission including wearing face coverings in the venue.

Accommodation

You will be permitted to book self-contained accommodation in Sheffield which is permitted under the existing Government guidelines from 12th April. Please use this link to help find available accommodation

Test & Trace

On entry to the Crucible, all spectators will scan the QR Code and ‘check in’ using the NHS Track and Trace APP.

Consent

In order to participate in this Event Research Programme pilot event, you will be required to confirm that you know the full terms of your attendance, that you have undertaken your own personal risk assessment for the event and that you are happy to participate. We will require the full name, home address, email address and date of birth of all ticket holders in order for them to individually provide this consent. If you indicate that you are interested in participating in this pilot you will be asked to provide these details for every ticket holder that is part of your booking. The consent form will be circulated to each ticket holder in the next few days and admittance will not be possible until confirmation of consent has been demonstrated.

Children

It should be noted that as a research project, it will not be possible for us to allow any minors to access the event so all attendees will need to be over 18.

Clinically Extremely Vulnerable or Pregnant adults

Unfortunately, it is not possible for us to allow you to attend this event if you are classed as clinically extremely vulnerable, pregnant or living with somebody who falls within these categories. If you fall within these categories, please select either option 2 or option 3 below.

Next Steps…

The email has now provided you with an outline of the event terms that you and anyone you will be attending with, will need to follow while on site at the Crucible Theatre.

Therefore, please see below your 3 options in relation to confirming your order with us:

Option 1:  Confirm your ticket for the 2021 event

Option 2:  Transfer to the 2022 tournament

Option 3:  Claim a full refund

Please note, if you choose Option 1 and:

– you are unable to attend due to a positive test result or Covid-19 symptoms

– you are uncomfortable with any of the Event Research Programme protocols stipulated for the event

– you have Covid-related health and safety concerns in your local area

…you will have the opportunity to transfer or refund your order at no extra cost. We will be in regular contact with you as we receive further information.

Please note that if you do choose to transfer or refund your booking, any unallocated tickets will go back on sale. If a response is not received by 12pm this Thursday (April 8th) your order will automatically transfer to Option 1 and you will remain in the mix.

Refunds will start to be issued this week, and a member of the Box Office team will contact you directly if there are any problems. Sheffield Theatres are currently working remotely and are not contactable by telephone, they are working hard to progress as quickly as possible. We respectfully ask that you don’t contact the Box Office at this time.

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